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Your next career move matters. We invite you to explore open positions at North Alabama Medical Center, which is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® and creating places where employees want to work. Whether you're an experienced professional or just beginning your career, you'll find opportunities to use your skills and expertise.

Technician, Telecom

Florence, Alabama

Req ID 302092 Post Date Apr. 25, 2025 CategoryInformation Technology FacilityNorth Alabama Medical Center
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North Alabama Medical Center

Job Title: Technician, Telecom Exempt
Job Type: Full Time (exempt)

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. North Alabama Medical Center is a 263 bed facility offering the community’s only open heart surgery site, a complete line of women’s and children’s services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association. North Alabama Medical Center’s 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Where We Are:
No matter what type of things you’re interested in, we have things of interest for you. Florence is a vibrant area with walkable streets and plenty of inspiring things to do. Spend your days getting to know the local community by exploring our shops, restaurants, and historical attractions.

Why Choose Us:
·    Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
·    Competitive Paid Time Off
·    Employee Assistance Program – mental, physical, and financial wellness assistance
·    Tuition Reimbursement/Assistance for qualified applicants
·    Discounted membership rates at local fitness centers
·    Continuing education opportunities
·    And much more…

Position Summary:

Reports to: Director of Information Technology FLSA: Exempt 

Under the supervision of the Director, Information Technology, provides administration of all telecommunications systems.

  • Provides administration of all telco systems including Cisco Unity, Cisco Unified Call Manager. 
  • Leads telecommunication and other special projects including new equipment and facilities purchases, system migrations or upgrades and office or departmental moves.
  • Reviews and audits all telecommunication invoices prior to payment. 
  • Audits and documents the telecommunications environment to include: documentation of all accounts, facilities and equipment, entering telecommunications inventory into corporate database and preparing reports for management as needed.
  • Prepares and maintains a disaster recovery plan for the telecommunications environment and helps maintain IT Business Continuity Plan. 
  • Participates in contract negotiations and enforcement with telecommunication vendors.
  • Monitors call detail records and prepares reports for management as needed.
  • Performs cabling work including punch downs, jack repair, installation or replacement of jacks, toning or tracing cables and cross-connects.
  • Performs end user training on all telecommunication systems as needed.
  • Works to ensure all configurations and modifications are documented.
  • Participates in customer, and vendor meetings as required.
  • Collaboration with technical staff, applications development and support, computer operators and all levels of hospital staff is required.
  • Additional roles include serving as a back-up to the network security administrator function, special projects coordinator and mobile computer device administrator. 

Minimum Qualifications:

Education

  • Bachelor’s degree Required With course work in computer or related field. Or any equivilant combination of training and experience. 

Licenses/Certifications

Appropriate certifications and/or experience in multi-telecommunications environments.

SKILLS

  • Experience with Cisco Call manager VOIP systems, Ascom Freeset DCT1900 in-building wireless, Nortel 61c PBX, Nortel Norstar CICS, Nortel BCMs, and associated voicemail systems for Meridian mail, Cisco Unity, Call Pilot, and Norstar Star Talk Flash.
  • Moderate knowledge of technical project management and health care in the acute care setting.
  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Essential Functions

  • Telecommunications Continuously reviews Track-IT work - order system for assignments and user problems, responds on a timely basis, records status accordingly.
  • Provides specific detailed information for telecommunications hardware and software selection, implementation techniques, and tools, and makes recommendations accordingly.
  • Maintains a strong understanding of hospital business processes and technical hospital infomation systems environments as they pertain to voice and VOIP.
  • Assists in the evaluation process, and implements purchased hardware and software for telecommunications. 
  • Provides overall design and administration of corporate communications systems including e mail, voice-mail and phone system.
  • Audits telecommunication invoices, accounts, facilities, and equipment.
  • Prepares, documents, tests, and maintains disaster recovery processes for all telecommunication systems.
  • Participates in documenting and executing recommended changes to system architecture to accommodate technology upgrades and performance problems/issues.
  • Ensures timely maintenance of all telecommunications equipment including Cisco VOIP, PBX and systems.
  • Performs cabling work as required to improve or maintain current telecommunication systems.
  • Performs end user training as needed. Maintains inventory or parts and spare inventory for daily repair and projects.
  • Works with outside vendors to resolve problems and implement new solutions.
  • Monitors activity and environment in server room and reports issues on a timely basis.
  • Mobile Device Administration Provides administration and support for mobile computer devices as needed.
  • Network Security Administrator Back-up. Provides back-up support for security administrator functions as needed.
  • Utilizes security administration forms and processes to grant/revoke security access as necessary.
  • Maintains confidentiality of sensitive and confidential information.
  • Supervision duties Indirectly supervises project team members a necessary.
  • Special Projects Coordinator Readily accepts and assists with special projects as assigned.
  • Successfully plans and coordinates the implementation of assigned IT-related projects within scope, cost and schedule. 
  • Utilizes project management, project planning, and systems development life cycle methodology skills. 
  • Creates system project plans identifying required tasks, dependencies, resources, and timeframes using MS Project.
  • Monitors and reports status of assigned projects against the project plans.
  • Supports the implementation plan and conducts the post implementation review.
  • Prepares/reviews project test plans and conducts testing processes. 
  • Coordinates and conducts project team meetings.
  • Non-Essential Functions Maintains the confidential nature of all patient and hospital related activities.
  • Understands the need for and maintains patient confidentiality.
  • Performs routine assignments independently.
  • Seeks direction when indicated for unusual or non-routine duties.

EEOC Statement:
North Alabama Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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